Refund Policy

Thank you for subscribing to SyncMate, operated by WYHEN Pty Ltd (ABN 57 688 078 999) trading as SyncMate ("we", "us"). SyncMate sells its subscriptions and top-up packages directly. Payments are processed on our behalf by Stripe Payments Australia Pty Ltd ("Stripe"), which handles card payments and Australian BECS Direct Debit. WYHEN Pty Ltd is the seller and issuer of your tax invoice, and all refund requests are handled by us under this policy.

We offer a 14-day money-back guarantee on your first subscription payment and on top-up extraction packages. If you are not satisfied with the platform, you may request a full refund within 14 days of the purchase date.

Top-up packages are refundable in full while unused. Where extractions from a top-up have already been consumed, we refund the unused portion on a pro-rata basis.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For a major failure with the service you are entitled to a refund or compensation in accordance with your statutory consumer rights, and this policy operates in addition to those rights, never in place of them.

Subscriptions renew automatically each month or year until cancelled. You can cancel at any time from Settings; cancellation takes effect at the end of the current paid period and you keep access until then. We do not automatically refund part-used periods, but if you cancel within 48 hours of an unintended renewal, contact us and we will refund that renewal in full.

Email contact@wyhen.com.au from the email address on the account, with the invoice number or the date and amount of the payment. We aim to acknowledge refund requests within one business day and to decide them within five business days.

Approved refunds are returned to the original payment method through Stripe. Card refunds typically appear within 5 to 10 business days, and BECS Direct Debit refunds within 5 to 10 business days, subject to your bank's clearing cycles. We cannot refund to a different card or bank account than the one used for the original payment.

Subscriptions created before our move to Stripe were billed through Paddle.com Market Ltd as Merchant of Record. Those legacy subscriptions continue to be serviced by Paddle until they are cancelled or migrated, and refunds on them are processed by Paddle at our instruction. Contact us at contact@wyhen.com.au and we will arrange it — you do not need to contact Paddle yourself.