Refund Policy

Thank you for subscribing to SyncMate, operated by WYHEN Pty Ltd (ABN 57 688 078 999) trading as SyncMate. Because our billing architecture is managed via Paddle.com Market Ltd ("Paddle"), our Merchant of Record, all financial transactions, cancellations, and refund requests are bound by the following unified policy.

We offer a 14-day money-back guarantee for all initial subscription plans and credit purchases on SyncMate. If you are not entirely satisfied with our automated software platform, you may request a full refund within exactly 14 days of your original purchase date.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For any major failure with the software platform service, you are entitled to a full refund or compensation in accordance with statutory consumer rights.

To initiate a refund within the 14-day eligibility window, please contact the SyncMate support team at contact@wyhen.com.au. We will review your transaction metadata and instruct our Merchant of Record (Paddle) to process the refund directly back to your original payment method. Alternatively, you may contact Paddle Support directly at https://paddle.net.

Once a refund is triggered by Paddle, the funds will be automatically credited back to your original payment method (e.g., credit card, PayPal) within 5 to 10 business days, subject to standard banking clearing cycles.