Refund Policy

Thank you for subscribing to SyncMate, operated by WYHEN Pty Ltd (ABN 57 688 078 999) trading as SyncMate. Because our billing architecture is managed via Paddle.com Market Ltd ("Paddle"), our Merchant of Record, all financial transactions, chargebacks, and refund requests are bound by the following unified policy.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the software platform service, you are entitled to:

• Cancel your service contract with us; and
• A refund for the unused portion, or compensation for its reduced value.

You are also entitled to choose a refund or replacement for minor failures if the service failure is not corrected within a reasonable timeframe.

2.1 Monthly Subscriptions: Except as required under the Australian Consumer Law (ACL) or by Paddle's operational merchant guidelines, recurring monthly subscription fees and "Top-Up" data processing credit purchases are generally non-refundable once the billing period has commenced and data usage (AI extractions) has occurred.

2.2 Evaluation / Free Tier: We encourage all users to fully explore our platform using our free/evaluation allowance before committing to a paid plan.

If you believe you are entitled to a refund due to a billing technical error, unexpected system disruption, or duplicate charge, you can initiate a request through either of the following channels:

• Direct to Merchant: Contact the SyncMate support team at contact@wyhen.com.au. We will review your service logs and, if approved, coordinate with Paddle to issue the credit.
• Direct to Merchant of Record: You can contact Paddle Support directly via their checkout receipt portal or at https://paddle.net to dispute a transaction charge.

Once a refund is approved by either SyncMate or Paddle, the funds will be automatically credited back to the original payment method used during checkout (e.g., credit card, PayPal) within 5 to 10 business days, subject to standard banking processing turnarounds.